Information We Collect

When you use our website or make a reservation, we may collect personal information such as your name, email address, phone number, and booking details. This information may be provided when completing reservation forms, contacting us through the website, or requesting services.

We may also collect limited technical information such as your browser type, device type, and pages visited on the website to help improve the performance of our services.

How We Use Your Information

The information we collect may be used to:

• Process reservations and booking requests

• Communicate with guests regarding their stay

• Respond to enquiries or service requests

• Improve the functionality and performance of the website

• Provide customer support and guest services

Personal information collected through the website is used only for legitimate business purposes related to guest services and communication.

Payment Information

If payments are made through the website, they may be processed through secure third-party payment providers. Harmony Guest House does not store sensitive payment information such as credit card numbers on its servers.

Payment providers may process information in accordance with their own privacy policies.

Cookies

Our website uses cookies to improve the browsing experience and to ensure that certain features of the site function properly. Cookies are small files stored on your device that help the website recognise returning visitors and understand how the website is used.

Cookies may collect information such as pages visited, time spent on the website, and general browsing behaviour. This information helps us improve the website’s usability and performance.

Users may choose to disable cookies through their browser settings. However, some features of the website may not function correctly if cookies are disabled.

Google Analytics

Harmony Guest House uses Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our website.

Google Analytics collects information such as which pages visitors view, how long they stay on the site, and how they arrived at the website. This information helps us improve website performance, content, and user experience.

Google Analytics uses cookies to collect this data. The information collected is processed in accordance with Google’s privacy policies and does not personally identify individual visitors.

For more information about how Google uses data collected from websites using its services, please refer to Google’s privacy policy.

Third-Party Services

Our website may use third-party services such as booking systems, payment providers, analytics tools, or external platforms to provide certain functions. These services may collect information according to their own privacy policies.

Harmony Guest House is not responsible for the privacy practices of third-party services.

Data Protection

Harmony Guest House takes reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. We aim to ensure that personal data provided through the website is handled securely and responsibly.

Your Privacy Rights

Guests may request access to or correction of their personal information by contacting Harmony Guest House directly. If you have questions about how your personal data is used or stored, please contact us using the contact details provided on the website.

Updates to This Policy

Harmony Guest House may update this Privacy Policy from time to time. Any changes will be posted on this page.